FAQ
Q
What's your working time and can we find you on weekends?
Our office hours are Monday to Saturday from 9:00 to 18:00. If you have any urgent inquiries or questions, our sales team is available at any time, including off-work hours and weekends. The trade messenger remains online, and they will contact you as soon as they receive your inquiry.
Q
Do you have a catalog?
Yes, of course. Please don't hesitate to request catalogs from us. We specialize in OEM and ODM products, and we can manufacture according to your designs, artworks, or original samples.
Q
Can I get free samples?
Samples are free of charge if stock is available. Please feel free to contact us for any inquiry regarding sample availability.
Q
How do you solve complaints if the goods shipped are incorrect or damaged?
With over 10 years of export experience since 2007, we have a professional team to negotiate and follow up on your orders. We submit pre-production samples for your approval before manufacturing and shipping, and only proceed once approved. Furthermore, our QC department performs strict inspection and testing before packaging to filter out any defects and prevent quality issues.
Q
How can I get a tracking number for my shipped order?
Whenever your sample or order is shipped, our logistics department will send you the tracking number or shipping documents immediately via email.
Q
Can I customize products with my own private label?
Yes, we support private labeling. Even for small quantities, we can print or engrave your custom logo depending on the product specifications.